General web terms and conditions Please read these carefully, if you have any doubt or suggestions you can contact us though firstname.lastname@example.org we will be glad help you. Remember, these terms and conditions apply to all orders placed by the customer at Bonjourbébé SL at www.bonjourbebe.net, by placing your place your order you enter into an agreement with us and our terms and conditions are accepted. Bonjourbébé SL reserves the right to modify these terms and conditions at any time.
Company information Bonjourbébé S.L CIF: B65611915 C / Maestrat, 27 Nave 4. Las Salinas Industrial Estate CP / 08880 Cubelles Barcelona, Spain
Trademark Bonjourbébé is a registered trademark, can not be used in connection to any product or service that is not part of Bonjourbébé and in any way that is likely to cause confusion among customers, or in any manner that discredits Bonjourbébé.
Placing orders To access to our online boutique, you should register as a user on our website and complete the fields in the register section. Once you become part of our Bonjourbébé member, you can check your account history at any time. Bonjourbébé S.L does not take any liability in any mistake or omissions committed by the user. When your account has been created, you will have access to a menu with options. To place your order, select the products and quantities you wish to buy and add them to the basket. You can review your basket before completing your order. To complete your order, you must follow the online purchase procedure and accept the payment by clicking on your preferred payment method. After formalizing this step, you will receive an email confirming the acceptance of the order. Bonjourbébé S.L will supply the products subject to their availability. If the products are available, you will receive an e-mail with information about all the stages in the preparation of your order. Consequently, if it were impossible to supply the products included in the order made for any reason, Bonjourbébé will give you information about alternative products with similar features, quality and price, reserving the right to accept the replacement product that Bonjourbébé offers you. If you are not interested in the product offered by us, we will proceed to reimburse you for any amount you have paid. For each order, you will always be informed about the status at all times. You will also receive a confirmation by email at the address indicated in the details of your account.
Guarantee of our products All products supplied by Bonjourbébé S.L have the guarantees demanded by current legislation in the field of consumers and users. For this guarantee to be effective, it is vital to keep the document or suppoting document for the purchase that Bonjourbébé provides you. Users are hereby informed that the picture of the products offered on our website are only for illustration purposes and meant as a guideline, thus possibly differing from the original. The descriptions and illustrations of the articles offered on the website www.bonjourbebe.net are not of a contractual nature but merely informative. In the event that an item has a defect during the warranty period, you must immediately inform Bonjourbébé of this by sending an e-mail to the customer service (email@example.com) so that we can handle the incident properly as soon as possible.
Returns or changes How can I return an item ordered at Bonjourbébé? You have a legal timeframe of 14 calendar days from the receipt of the order to indicate your intention to return the item and the reason. The rights recognized by the legislation in force are in any case safeguarded. Can I change an item? Exchanges are only possible within the same model, for another size and/or colorway. If the replacement item is more expensive than the item it is replacing, there will be a request to pay the difference. In the opposite case, you will receive a voucher (credit note) for the price difference. What items ordered at Bonjourbébé can be returned? All items from the website can be returned, except those that mention otherwise. In accordance with the legislation governing e-commerce, return items must be intact, in perfect condition ready to be resold and in their original packaging. They must not be worn or used, nor have deteriorated in any way, no matter how small, and must be perfectly clean. Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded nor exchanged. Items ordered via a gift list can be returned. They can be exchanged or refunded in the form of a voucher, but cannot be refunded. Bonjourbébé S.L reserves the right to verify the products carefully before accepting any change or return. In case it is a return to your own choice, you will have to pay the return costs due to the shipment of the products to Bonjourbébé Once we receive the product we will examine it and inform you if the return is applicable or not in view of the state in which the product is located. The refund will be made within 30 days from the date you requested the refund. If Bonjourbébé has an error in your order, transportation costs will be at our expense. In that case, contact our customer service, who will explain the process to follow firstname.lastname@example.org
Payment What are the payment methods accepted by Bonjourbébé?
Bonjourbébé offers different forms of payment, get informed with your commercial or call if you have any questions, as you can always contact us through email@example.com and we will gladly help you.
We sincerely apologies for not accepting payments by check or cash on delivery. Are the payments by card really protected? Bonjourbébé takes the security of the payments and the confidentiality of information that you give us very seriously. To this end, the site uses a protected mode of payment SSL (Secure Socket Layer) which allows the encoding of your banking co-ordinates during their transmission over Internet. You can see that the transmission is encrypted by software from the padlock symbol which appears in your navigator. You can check that the operation is safe because the symbol of a chain appears in your browser. The transaction is made through the online payment system of the LIBERBANK bank with which we are associated, and which is the only one to have the bank details that you communicate to us at the time of payment. When you enter your card number to make your purchases, in reality what you do is transmit your bank details directly to our bank, LIBERBANK, which registers them on your server, highly secure. These data do not pass through any intermediary, not even Bonjourbébé and neither does our technical provider. Taxes are included? Our prices are indicated with Spanish taxes included in the orders whose destination is one of the countries of the European Union. For orders whose destination is a country outside the European Union, prices are indicated without taxes. However, these orders are subject to possible taxes and customs fees in the country of destination. Your order can be retained by customs, you may have to pay additional expenses and supplementary taxes. These expenses must be paid by the recipient of the order (this also applies to retail stores and wholesale). Unfortunately, we have no control over the amount of those fees and we are not able to determine the amount since customs policies and import duties vary greatly from one country to another.
Copyright and applicable legislation Bonjourbébé S.L reserves all intellectual property rights connected to all and any part of this website, also for any act of reproduction, distribution or public disclosure is expressly prohibited. All content included in this site, such as text, graphics, logos, images, audio clips, digital downloads, compilations of data, is owned by Bonjourbébé S.L and protected by international copyright laws. Spanish legislation will be applied.