Please read this carefully, if you have any doubts or suggestions please feel free to contact us at: firstname.lastname@example.org
08880 Cubelles – Barcelona
CUSTOMER SERVICE AND ENQUIRIES
- By email, writing us at email@example.com
- By telephone or WhatsApp at (+34) 692 183 807
- Through Instagram @_bonjourbebe_
- Through Facebook
Our customer service hours:
Telephone: Mon-Thurs from 9am- 2pm and 2:30pm -6pm, Fridays from 9am to 2pm
WhatsApp and social networks: whenever you like, we will respond as soon as possible during the week and a little later on the weekends.
Free shipping within Spain and Portugal for orders over 34,99 €. Delivery within 3/4 business days. Optional: Express Shipping 24hrs + 4€
For orders under 30€: Standard shipping 4€, delivery within 3-4 business days. Optional: Express shipping 24hrs +4€
Unfortunately we are not able to deliver to Ceuta, Melilla, Andorra, Canary Islands or Gibraltar due to the high shipping and customs and duties costs. All our orders are shipped through Envialia.
Free shipping within Europe for orders over 100,00 €.
For orders under 100€: Shipping charges 19€ for Germany, Belgium, France, Holland, Luxemburg, United Kingdom (delivery 4-5 business days) and for Czech Republic and Poland (delivery 6-7 working days)
For other destinations please contact us: firstname.lastname@example.org
All international orders are shipped through Mailboxes Etc.
Our intention is for your order to arrive in the best possible condition, so if you notice the packaging is damaged during delivery you are entitled to refuse it or report it to the transport company.
PLACING AN ORDER
Once you have registered as a user you will have access to your account where you will be able to see your shopping basket and your wish list. To place an order select the desired quantity and add it to your basket. Once you finish shopping, follow the instructions to make the payment and once the order finalized you will receive a confirmation email.
The products that we offer correspond to the actual stock in our warehouse. If a product is unavailable you can activate an automatic notification that you will receive when the product is again available online.
As far as the number of units in stock, if we have 1 in stock and you want to purchase 2, you will not be allowed to purchase more than the quantity available at that moment.
If for some reason we are unable to ship the order or there is a significant delay in delivery, we will notify you and give you the option of changing the order or receiving a refund for the value of your order.
EXCHANGES AND RETURNS
The product must be in original condition with packaging and labels.
Upon receipt of order, you have 14 business days to exercise your right to cancellation and return or exchange your product.
Contact us indicating the order number and we will advise you on how to proceed: email@example.com
Once we have received your product, we will examine it to ensure that it is in its agreed condition. In the case of a return, once approved, the refund will be processed in a maximum of 30 from receipt of the product.
PAYMENT METHODS AND COSTS
By Credit Card: Visa or Mastercard. We work with Liderbank, SA who guarantee secure payment. If there is an error during the payment process, the order will not be processed. If this happens, we recommend you contact us and we will assist you.
We also accept Paypall with a 3% surcharged (min 1.50€) charged by the service provider.
And finally you can pay through a bank transfer. If you choose this method, you need to transfer to our account with Liberbank. IBAN ES69 2048 0294 3834 0400 1565. Please include your order number in the transfer concept to allow us to identify it faster. Your order will be shipped once we have received the transfer.
All prices are shown in Euros and include Spanish IVA. Bonjourbébé, SL reserves the right to modify said prices.
It will be understood that you accept the conditions of privacy and confidentiality when filling out and accepting any of the data collection forms or processes of the different services included in the Web.
In compliance with current regulations on protection of personal data, we inform you that your personal data and other information provided through the registration form, as well as through the transactions carried out, will be handled by Bonjourbébé, SL, unless cancellation is requested. The processing of this data will be geared toward the development and execution of sales, personalized attention of purchased products and logistical management based on the established contractual legitimacy.
In the event that you give your express consent to receive the newsletter, your data will be processed for the purpose of promoting products and events related to our brand, including through electronic mediums. You can request the cessation of advertising messages at any time by following the procedure included in each of the messages.
Bonjourbébé, SL ensures the total confidentiality of the data provided by users of our website and guarantees that in no case will it be transferred or sold to third-party companies, or used for any other purpose than described above.
As a user you are in all cases responsible for the validity of the data provided, giving us the right to exclude from our registered services those users who have provided false information, without prejudice to undertake those legal actions that we find appropriate.
You have the right to access the information, to rectify it if it is wrong, to request its deletion, or to limit or oppose the use or portability of your personal data by sending a communication to firstname.lastname@example.org, proving your identity along with your National Identity Document or equivalent identifying document. If you do not agree with the processing we perform with your personal data and in accordance with the provisions of the RGPD, you have the right to file a claim with the competent control authority.
What are Cookies and how do we use them at Bonjourbebe.net?
• Ensure the portal's ability to function properly.
• Store your preferences, such as language, what you have selected or the size of font.
• Know your browsing experience.
• Collect anonymous statistical information, such as which pages you have seen and how long you have been on our site.
Cookies are only associated with an anonymous user and their computer / device and do not provide references that allow your personal data to be known. At all times you can access the configuration of your browser to modify and / or block the installation of cookies sent by www.bonjourbebe.net, without preventing access to the contents. However, the quality of the functionality of the services may be affected.